Boost Guest Retention For Long-Term Casino Success
Last updated: 13/03/2008 16:36
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Guest retention is extremely important to a Casino's success, says Robinson & Associates, Inc., a customer service consulting firm to the gaming industry.
Martin R. Baird, chief executive officer of Robinson & Associates, offers the following casino guest service tip.
"Guest retention is extremely important to a casino's overall success," Baird says. "The longer guests stay and the more often they come back, the more likely a property will be profitable and successful. When casino employees provide great service, they are helping their property retain its guests. Customers will want to come back and that is what it's all about."
Robinson & Associates, Inc., is a global customer service consulting firm for the gaming industry.
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